Privacy policy

At Chamleons, protecting your privacy is a top priority. We are committed to protecting your privacy and providing you with a safe and transparent shopping experience. This privacy policy describes how we collect, use and protect your personal information when you visit our site or make a purchase.  

We strictly comply with applicable laws, including the **General Data Protection Regulation (GDPR)** (EU) 2016/679 and the **Loi Informatique et Libertés** (n°78-17).  

---

## 1. information collected**  

We collect only the information necessary to process your orders and improve your user experience. This information is collected directly when you :  

- Place an order on our website.  

- Create a customer account.  

- Subscribe to our newsletter.  

- Contact us via our contact form or by e-mail.  

### The information collected may include:**  

 Your first and last name  

 Your e-mail address  

 Your telephone number  

 Your delivery and billing address  

 Details of your order (products, amount, payment method)  

 Your IP address and your browsing behavior on our site (via cookies)  

We never collect sensitive data (racial or ethnic origin, political opinions, religious beliefs, health data, etc.).  

---

## **2. How to use the information  

We only use your information for the following purposes:  

- Order processing**: Order management, delivery, invoicing and after-sales service.  

- **Improving our service**: Personalizing your user experience, analyzing your purchasing behavior to improve our offer.  

- Communication**: Sending transactional e-mails (order confirmation, delivery tracking) and, if you agree, newsletters and promotional offers.  

- Security**: Fraud prevention and protection of our site against attacks.  

We never sell your personal data to third parties.  

---

## **3. Information sharing  

Your personal data will only be shared with trusted partners in order to process your orders and improve our services:  

- Payment service providers**: to secure transactions.  

- Carriers**: to ensure delivery of your orders.  

- Technical service providers**: to host our site and ensure its security.  

All our partners are contractually bound to respect the confidentiality of your data and to use it only for their own purposes.  

---

## **4. Data security  

We implement strict technical and organizational security measures to protect your data from unauthorized access, loss, destruction or disclosure:  

- Data encryption using the **SSL (Secure Socket Layer)** protocol.  

- Secure storage on servers protected by firewalls and monitoring systems.  

- Access to data restricted to authorized employees only, within the scope of their duties.  

In the event of a data breach, we undertake to inform you as soon as possible, in accordance with current regulations.  

---

## **5. Data retention  

We keep your personal data only as long as is necessary for the purposes for which they were collected:  

- Order data**: Kept for **5 years** (to comply with legal requirements).  

- Customer account data**: Kept for as long as your account is active. You may request deletion of your account at any time.  

- Marketing data**: Kept for **3 years** from last contact with you (unless you unsubscribe earlier).  

---

## **6. Your rights  

In accordance with the RGPD, you have the following rights:  

 **Right of access** - You may request access to your personal data.  

 **Right of rectification** - You may correct or update your information at any time.  

 **Right to erasure** - You may request the deletion of your data, subject to our legal obligations.  

 **Right of restriction** - You may restrict the processing of your data in certain cases.  

 **Right to portability** - You can request to receive your data in a structured format.  

 **Right to object** - You may object to the processing of your data for marketing purposes.  

 **Right to withdraw your consent** - If you have given us your consent for a specific use of your data, you may withdraw it at any time.  

To exercise your rights, please contact us at **[e-mail address]**. We will respond to your request within **30 days**.  

---

## **7. Cookies  

We use cookies to improve your experience on our site:  

- Essential cookies**: Necessary for the proper operation of the site.  

- Analytical cookies**: help us understand how you interact with the site in order to improve it.  

- Advertising cookies**: Used to personalize the ads displayed according to your preferences.  

You can manage your cookie preferences via your browser settings.  

---

## **8. Minors**  

Our site is not intended for children under the age of 16. We do not intentionally collect personal data from minors.  

---

## **9. Changes to the privacy policy  

We reserve the right to update this policy at any time to reflect possible legal or commercial changes. In the event of substantial modification, we will inform you by e-mail or by a notice on our site.  

---

## **10. Contact  

If you have any questions or concerns about our privacy policy, you can contact us :  

 **[contact.shop@chamleons.com]**  

We are committed to handling your requests quickly and with the utmost care.